- Fit Guarantee
Our goal is to ensure that you’re 100% satisfied with your Joe Button garments. If you believe that you need alterations on your garments, you can email us at firstname.lastname@example.org or book an appointment at our Sydney showroom so that one of our stylists can help you determine exactly how your clothes should fit. We can then help you decide exactly what changes need to be made. All garments brought into our showroom for alterations are performed in-house and are included in the price of your suit.
If you cannot come to our Sydney showroom, we can offer you alterations credit of up to $50 within 20 days of receiving your Joe Button garment at your local alterations / tailor shop. Simply email us the alterations you require as well as the receipt of your alterations and we will reimburse the amount back to you.
If we believe that your garment is unalterable, we will process a remake for you. You will need to either come into our showroom and show us the issue or email us a few photos so that we can see how your garment looks in order to correct the problem. We reserve the right to deny a request for a remake if the issue with the garment can be fixed through local alterations. Furthermore, garments cannot be remade based on a change of preference in style or customisation.
Once your remake has been processed, we will need you to return the first garment back to us in its original condition within 20 days of receiving it. For international returns, please declare the contents as "returned clothing" and declare a minimal value to avoid being charged customs duties. Please note that you will be responsible for any return shipping charges.
Please note due to fabric supply, some garments may not be re-made in the same fabric and an alternative may need to be chosen.
If you are not fully satisfied with your Joe Button garments after we have attempted to alter or remake it, we are able to offer you a refund. Full refunds are only available on products that have been kept in its original condition, unworn and unaltered. For consideration of a full refund, we ask that you email us a detailed description for the reason of your refund request and we will provide you with a set of instructions for processing the returned goods.